Huawei

Huawei P20, Huawei Honor 9 Lite, and Huawei Mate 9 Pro

On these devices, allow the Dr.Web app to manage its launch manually.

Manual management allows the app to keep running even if it is not active, and to start its processes right after the device startup. It is necessary for constant anti-virus protection and for the following advanced components to work as expected: Call and SMS filter, URL filter, Anti-theft, Parental Control, and Firewall.

To enable manual management

1.In your device settings, open Battery > App launch.

2.Select Manage manually.

Other Huawei devices

In order for the Dr.Web app to work properly on other Huawei devices, change the following settings:

Allow running in the background

Running in the background allows the app to keep running even if it is not active. It is necessary for constant anti-virus protection and for the following advanced components to work as expected: Call and SMS filter, URL filter, Anti-theft, Parental Control, and Firewall.

Disable battery optimization

To optimize battery consumption, operating system can stop the Dr.Web app. This interrupts constant anti-virus protection and work of advanced components: Call and SMS filter, URL filter, Anti-theft, Parental Control, and Firewall.

Allow running after screen is off

Running when the screen is off is necessary for constant anti-virus protection and for the advanced components to work as expected: Call and SMS filter, Anti-theft, and Firewall.

Allow pop-up windows if Anti-theft or Parental Control is enabled

Anti-theft and Parental Control use pop-up windows in the background to restrict access to a single app or whole device.

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Settings and their location may vary on different device models and OS versions. If the instruction does not solve your problem, please contact our technical support.

To allow running in the background

1.Open recent apps.

2.Tap the lock icon near the Dr.Web app.

To disable battery optimization

1.In your device settings, open Advanced settings > Battery manager > Protected apps.

2.Select Protected for the Dr.Web app.

To allow running after screen is off

1.In your device settings, select Apps > Dr.Web > Battery.

2.Enable the Keep running after screen is off option.

To allow pop-up windows

1.In your device settings, select Apps.

2.Select Dr.Web from the list of apps.

3.In the list of permissions enable displaying pop-up windows in the background.