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You can only send SMS commands to devices with the app version installed from the Doctor Web website. In order for SMS commands to work on a Xiaomi phone with the Security app installed, Dr.Web has to have the permission to manage SMS in this app. |
You can manage Dr.Web Anti-theft remotely by sending SMS commands. SMS commands allow you to get the location of a device, lock it, or delete personal data.
You can send an SMS command as follows:
•If you specify your password—from any device.
•Without specifying your password—from your buddy’s phone.
It is not recommended to send SMS commands with your password to a lost or stolen device. Cybercriminals can view the SMS with the password and unlock the device. To send an SMS command without a password, add phone numbers to your buddy list in advance.
SMS commands
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The Show on Lock screen system setting found on some devices may prevent you from unlocking a device locked with a command. Make sure in advance that this setting is disabled. |
Command |
Action |
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Locks the device. In response to the command, you will receive the following SMS message: “Dr.Web Anti-theft - The <device name> phone is locked”. |
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Locks the device and enables a sound alert that is impossible to switch off even by rebooting the device. In response to the command, you will receive the following SMS message: “Dr.Web Anti-theft - The <device name> phone is locked”. |
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Requests the coordinates of the device that you will receive in an SMS message. This SMS contains a link to a map showing the device location. When you tap the link, the special Doctor Web service called Dr.Web Anti-theft Locator opens a browser tab with a map and the location of your device on the map. The location accuracy depends on the GPS receiver, Wi-Fi networks and GSM transmitting stations. Thus, depending on the available data, the received coordinates may be exact (showing a position on the map) or approximate (showing a circle). You can select a map service from the list at the top of the map page. |
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Unlocks the device without resetting the Dr.Web account password. |
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Restores the factory settings of the device and deletes all data from the device memory and the SD card. In response to the command, you will receive the following SMS message: “Dr.Web Anti-theft - Deleting data on the phone <device name>”. This action is also performed if your device is locked and the Remove data option is enabled in the Dr.Web Anti-theft settings. |
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Unlocks the device and sets a new password. This command can be performed only if sent from a number from the buddy list. |
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SMS commands are not case sensitive. For example, to lock the device, you can send the #LOCK#Password# command as #Lock#Password#, #lock#Password#, #lOck#Password#, etc.
To get more precise results after sending the #LOCATE# SMS command, enable the use of mobile networks for geolocation in your device settings in advance. |
Sending SMS commands via Dr.Web Anti-theft
Using Dr.Web Anti-theft, you can send SMS commands to devices on which Dr.Web Anti-theft is also enabled.
To send an SMS command
1.On the Anti-theft screen (see Figure 18), tap any card with an SMS command.
2.Tap Send SMS command.
3.On the Sending SMS command screen:
1.From the Command list, select a necessary command:
•Lock device—corresponds to the #LOCK# command.
•Lock device and enable sound alert—corresponds to the #SIGNAL# command.
•Track device location—corresponds to the #LOCATE# command.
•Unlock device—corresponds to the #UNLOCK# command.
•Delete all data—corresponds to the #WIPE# command.
•Unlock and set a new password—corresponds to the #RESETPASSWORD# command.
2.In the To field, specify the recipient's phone number.
3.In the Recipient's password field, enter the recipient's account password.
If your phone number is on the recipient's buddy list, you can leave the field blank.
4.On the From list, select a SIM card that you want to send the command from.
The option is available on devices with two SIM cards with Android 5.1 or later.
5.Tap Send.