Help Your Buddy

The Help Your Buddy component helps unlock your buddy’s device locked by Dr.Web Anti-theft.

What is Dr.Web Anti-theft

Anti-theft is available in Dr.Web Security Space for Android. If the device is lost or stolen, Anti-theft locks it. To unlock the device, a password is needed. If the device owner does not remember the password, you can help them reset the password and unlock the device.

How does Help Your Buddy work

You enable Help Your Buddy and enter your email address, then tell it to Dr.Web Security Space for Android users you trust. Dr.Web Security Space for Android users add you as their buddy in Anti-theft. You confirm the buddy requests.

When a buddy needs help in unblocking their device, your buddy sends you a notification. Once you receive the notification, you contact your buddy, ask for the verification code, and send an unblock request. Upon receiving the request, Anti-theft allows your buddy to reset their password. After that your buddy can continue using their device as normal.

To enable Help Your Buddy

1.Tap the  icon on the navigation panel and select Help Your Buddy.

2.On the Help Your Buddy screen, tap Enable.

3.Enter your email address and tap Continue.

To add a buddy

1.Share your email address with a user of Dr.Web Security Space for Android so that they could send you a buddy request.

2.Wait for the buddy request notification.

3.Tap the notification to go to the Help Your Buddy screen.

4.Tap the row with your buddy’s email address.

5.Tap Confirm on your buddy’s card to confirm the buddy request.

To change your buddy’s name

1.Tap  on your buddy’s card (see Figure 10).

2.Enter the new name.

3.Tap  to save the changes.

Figure 10. Buddy card

You can edit your buddy’s name only. If your buddy’s email address has changed or is no longer in use, you can remove your buddy.

To remove a buddy

•Swipe the buddy contact to the left.

If you accidentally remove a contact whose buddy request you have not confirmed yet, you can restore the contact by tapping Undo.

To unlock your buddy's device

1.Tap the lock notification that you received from your buddy.

2.Contact the buddy. The device could be lost or stolen and someone else could have sent the notification.

3.If your buddy does need help with unlocking their device, get the verification code from the buddy. The verification code is displayed on the lock screen of your buddy’s device.

4.Enter the verification code and tap Unlock (see Figure 11).

If you ignore or close the lock notification by accident, ask the buddy to send a notification again.

Figure 11. Unlock verification code

To disable Help Your Buddy

1.Tap the  icon on the navigation panel and select Help Your Buddy.

2.On the Help Your Buddy screen, tap Menu  and select Disable.