When contacting Doctor Web technical support 
, you may need to generate a report on your operating system and Dr.Web operation.
To generate a report using the Report Wizard
1.Open Dr.Web menu 
, then select Security Center.
2.In the open window, click Go to Report Wizard.
You can also access this window by clicking the 
button in the upper right side of the Security Center window.
Figure 127. Support
3.In the open window, click Create report.
Figure 128. Generating a report for technical support
4.Generating a report starts.
Report generation from command line
To generate a report, use the following command: /auto For example: dwsysinfo.exe /auto You can also use the command: /auto /report:[<full path to the archive>]. For example: dwsysinfo.exe /auto /report:C:\report.zip |
The report will be stored as an archive in the Doctor Web subfolder of the %USERPROFILE% folder. You can access the archive by clicking the Open folder button after the archive has been created. The report is protected by the password virus.
The information included in the report
The report will include the following information: 1.Technical information about the operating system: •General information about your computer •Information on running processes •Information on scheduled tasks •Information on services, drivers •Information on default browser •Information on installed applications •Information on policies •Information on HOSTS file •Information on DNS servers •System event log •System directories •Registry branches •Winsock providers •Network connections •Dr. Watson logs •Performance index 2.Information on installed Dr.Web product: •Type and version of Dr.Web product •Information on installed components and Dr.Web modules •Information on settings and configuration parameters of Dr.Web product •License information •Dr.Web Operation Logging |
Information about Dr.Web is located in Event Viewer, in Application and Services Logs → Doctor Web.