This section provides information on the product version, components, the last update date, and the useful links that may help you to resolve issues or solve problems encountered while using Dr.Web.

To access this section, open the menu SpIDer Agent icon, go to Tools and select Support.

Figure 15. Product version information and support

In case of questions, we recommend using one of the following tools:

My Dr.Web. Opens your personal webpage on the Doctor Web official website. This page provides you with information on your license including usage period and serial number, allows to renew the license, contact technical support, and so on.

Tips. Opens tips on working with Dr.Web.

Dr.Web forum. Opens Dr.Web at

Report for technical support. Launches the wizard that will help you to create a report containing important information on your system configuration and computer working.

If you have not found a solution for the problem after contacting the Dr.Web forum, you can filli in the web from in the corresponding section of the support site at When filling the form, you can attach the report for technical support, screenshots and other required information.

For regional office information, visit the Doctor Web official website at