When contacting Doctor Web technical support, you can generate a report on your operating system and Dr.Web operation.
To generate a report
1.Open the menu 
.
2.Go to Tools.
3.Select Support.
Figure 12. Support
4.Click the Report for technical support link.
5.In the open window, click Generate report.
Figure 13. Generating a report
The report will be generated automatically and saved as an archive in the Doctor Web subfolder of the %USERPROFILE% folder.
To build the report, click the corresponding button. The report will include the following information:
1.Technical information about the operating system:
•General information about your computer
•Running processes
•Scheduled tasks
•Services, drivers
•Default browser
•Installed applications
•Policies
•HOSTS file
•DNS servers
•System event log
•System directories
•Registry branches
•Winsock providers
•Network connections
•Dr.Watson logs
•Performance index
2.Information about Dr.Web anti-virus solutions.
3.Information about the Dr.Web plug-ins:
•Dr.Web for IBM Lotus Domino
•Dr.Web for Kerio MailServer
•Dr.Web for Kerio WinRoute
Information about Dr.Web anti-virus solutions is located in Event Viewer, in Application and Services Logs → Doctor Web.
Report generation from command line
To generate a report, use the following command:
/auto
Example dwsysinfo.exe /auto
The report will be stored as an archive in the Doctor Web subfolder of the %USERPROFILE% folder.
You can also use the command:
/auto/report: [<full path to the archive>]
where
•<full path to the archive>—path to the report file.
Example dwsysinfo.exe /auto /report:C:\report.zip