Registration and Activation of the Product

After a license is purchased, updates to product components and virus databases are regularly downloaded from Doctor Web update servers. Moreover, if the customer encountered any issue when installing or using the purchased product, they can take advantage of technical support service provided by Doctor Web or its partners.

You can purchase any Dr.Web product as well as obtain a product serial number either on the online store or from our partners. For details on license periods and license types, visit the Doctor Web official website at https://www.drweb.com/.

License registration is required to prove that you are a legal user of Dr.Web for UNIX Mail Servers and to activate the functions of the anti-virus, including the regular updates of virus databases. It is recommended that you register the product and activate the license once the installation completes. A purchased license can be activated on the Doctor Web’s official website at https://products.drweb.com/register/.

During activation, it is required to enter the serial number of the purchased license. The serial number is supplied with the product or via email when purchasing or renewing the license online.

If you have used the product in the past, you may be eligible for a 150-day extension to your new license. To enable the bonus, enter your registered serial number or provide the license key file.

If you have several licenses for using Dr.Web for UNIX Mail Servers on several servers, but choose to use the product only on one server, you can specify this and, hence, license validity period will be automatically extended.

A demo period for your copy of the product can be obtained on the Doctor Web official website at https://download.drweb.com/demoreq/biz/. After you select the product and fill the registration form, you will receive an email with a serial number or key file for Dr.Web for UNIX Mail Servers activation.

Another demo period for the same computer can be obtained after a certain time period.

You can use the license command of the Dr.Web Ctl (drweb-ctl) command-line tool, which allows to get a demo key file or a licensed key file for a serial number of a registered license automatically.

The key file is a special file stored on the local computer. It corresponds to the purchased license or activated demo period for Dr.Web for UNIX Mail Servers. The file contains information on the provided license or demo period and regulates usage rights in accordance with it.

During Dr.Web for UNIX Mail Servers operation, the key file must be located in the default <etc_dir> directory (/etc/opt/drweb.com for Linux) under the name drweb32.key.

Components of the product regularly check whether the key file is available and valid. The key file is digitally signed to prevent its editing. So, the edited key file becomes invalid. It is recommended that you do not open your key file in text editors in order to avoid its accidental invalidation.

If no valid key file (license or demo) is found, or if the license is expired, operation of the anti-virus components is blocked until a valid key file is installed.

It is recommended that you keep the license key file until it expires, and use it to reinstall the product or install it on a different computer. In this case, you must use the same product serial number and customer data that you provided during the registration.

Dr.Web key files are usually packed in a ZIP archive if sent via email. The archive with a key file is named agent.zip (note that if there is several archives in an email message, you should use only agent.zip). Before installing a key file, unpack it using any suitable tool and extract a key file to any directory (for example, to your home directory or to a USB flash drive).

If you have a key file corresponding to the valid license for the product (for example, if you obtained the key file by email or if you want to use Dr.Web for UNIX Mail Servers on another server), you can activate the product by specifying the path to the key file. For that, do the following:

•Copy the key file to the <etc_dir> directory and rename the file to drweb32.key if necessary.

•In the Dr.Web for UNIX Mail Servers configuration file specify the key file path as the KeyPath parameter value.

In this case, restart of Dr.Web for UNIX Mail Servers is not required. The key file will not be copied to the <etc_dir> directory and will remain in its original location.

For details on conventions for <opt_dir>, <etc_dir>, and <var_dir>, refer to the Introduction.

If the key file is not copied to the <etc_dir> directory, the user becomes responsible for ensuring that the file is protected from corruption or deletion. This installation method is not recommended as the key file can be accidentally deleted from the system (for example, if the directory, where the key file resides, is periodically cleaned up). Remember that if a key file is lost, you can request the support for a new one, but the number of such requests is limited.

If a key file is lost but the existing license is not expired, you must register again by providing the personal data you specified during the previous registration. You may use a different email address. In this case, the license key file will be sent to the newly specified address.

The number of times you can request a key file is limited. One serial number can be registered no more than 25 times. If requests in excess of that number are sent, no key file will be delivered. To receive a lost key file, contact Doctor Web technical support, describe your problem in detail, and state personal data you entered upon serial number registration. The license key file will be sent by email.