OnePlus

OnePlus

In order for the Dr.Web app to work properly on OnePlus devices, change the following settings:

If Dr.Web is set as a device administrator, this optimization setting is unavailable.

To optimize battery consumption, operating system can stop the Dr.Web app. This interrupts constant anti-virus protection and work of advanced components: Call and SMS filter, URL filter, Anti-Theft, Parental Control, and Firewall.

•Lock Dr.Web in the background

Running in the background allows the app to keep running even if it is not active. It is necessary for constant anti-virus protection and for the following advanced components to work as expected: Call and SMS filter, URL filter, Anti-Theft, Parental Control, and Firewall.

In addition, it is necessary to disable deep optimization and autostart on some devices.

After you install an update of the operating system, the optimization settings may be reset. In this case you will need to change them again.

Settings and their location may vary on different device models and OS versions. If the instruction does not solve your problem, please contact our technical support.

To disable battery optimization

1.In your device settings, open Battery > Battery optimization.

2.Select the Dr.Web app.

3.Select the Don’t optimize option and tap Done.

To lock Dr.Web in the background

1.Open recent apps.

2.Tap the lock icon by the Dr.Web app.

To disable deep optimization

1.In your device settings, open Battery > Battery optimization.

2.Tap the settings icon in the top right-hand corner.

3.Disable deep optimization.

To disable autostart

1.In your device settings, open Apps.

2.Tap the settings icon in the top right-hand corner.

3.Select App auto-launch.

4.Disable autostart for the Dr.Web app.