Before contacting Doctor Web technical support, generate the report on your OS and Dr.Web operation. For parameters adjustment, in the opened window click Report settings. The report will be stored as an archive in the DoctorWeb subfolder of the %USERPROFILE% directory.
For details on a certain option, click a corresponding item in the picture.
The report can include the following information:
| 1. | Technical information about operating system: |
| • | general information about computer |
| • | running processes |
| • | scheduled tasks |
| • | services, drivers |
| • | default browser |
| • | installed applications |
| • | policies |
| • | HOSTS file |
| • | DNS servers |
| • | MSInfo log |
| • | system event log |
| • | system directory listing |
| • | registry branches |
| • | Winsock providers |
| • | Network connections |
| • | Dr.Watson logs |
| • | Performance index |
| 2. | Information about the following Dr.Web products: |
| • | Dr.Web Anti-virus Solutions |
| • | Dr.Web for IBM Lotus Domino |
| • | Dr.Web for Kerio MailServer |
| • | Dr.Web for Kerio WinRoute |
Information about Dr.Web Anti-virus Solutions is located in Windows Even Log, in Application and Services Logs -> Doctor Web.