Report Wizard

Before contacting Doctor Web technical support, generate a report on operating of your OS and Dr.Web product.

For details on a certain option, click a corresponding item in the picture.

For details on a certain option, click a corresponding item in the picture.

The report can include the following information:

1.Technical information about operating system:
General information about computer
Running processes
Scheduled tasks
Services, drivers
Default browser
Installed applications
Policies
HOSTS file
DNS servers
MSInfo log
system event log
system directory listing
registry branches
Winsock providers
Network connections
Dr.Watson logs
Performance index
2.Information about the following Dr.Web products:
Dr.Web Anti-virus Solutions
Dr.Web for IBM Lotus Domino
Dr.Web for Kerio MailServer
Dr.Web for Kerio WinRoute

Information about Dr.Web Anti-virus Solutions is located in Event Viewer, in Application and Services Logs -> Doctor Web.

To generate reports

 

You need administrative right to generate a full report.

 

1.Click the SpIDer Agent icon SpIDer Agent icon in the notification area, select Tools, and then select Report Wizard.
2.Use the following options:

Option

Description

Generate report

Click to generate the report with default settings

Report settings

Click to customize your report before generating

The report will be stored as an archive in folder %USERPROFILE%/Doctor Web.