Before contacting Doctor Web technical support, generate a report on operating of your OS and Dr.Web product.
For details on a certain option, click a corresponding item in the picture.
The report can include the following information:
| 1. | Technical information about operating system: |
| • | General information about computer |
| • | Running processes |
| • | Scheduled tasks |
| • | Services, drivers |
| • | Default browser |
| • | Installed applications |
| • | Policies |
| • | HOSTS file |
| • | DNS servers |
| • | MSInfo log |
| • | system event log |
| • | system directory listing |
| • | registry branches |
| • | Winsock providers |
| • | Network connections |
| • | Dr.Watson logs |
| • | Performance index |
| 2. | Information about the following Dr.Web products: |
| • | Dr.Web Anti-virus Solutions |
| • | Dr.Web for IBM Lotus Domino |
| • | Dr.Web for Kerio MailServer |
| • | Dr.Web for Kerio WinRoute |
Information about Dr.Web Anti-virus Solutions is located in Event Viewer, in Application and Services Logs -> Doctor Web.
To generate reports
|
You need administrative right to generate a full report. |
| 1. | Click the SpIDer Agent icon  in the notification area, select Tools, and then select Report Wizard. |
| 2. | Use the following options: |
Option |
Description |
Generate report |
Click to generate the report with default settings |
Report settings |
Click to customize your report before generating |
The report will be stored as an archive in folder %USERPROFILE%/Doctor Web.