Report

When contacting Doctor Web technical support, you can generate a report on your operating system and Dr.Web operation.

The report will be stored as an archive in the Doctor Web subfolder of the %USERPROFILE% folder.

To generate a report, click the corresponding button. The report will include the following information:

1.Technical information about the operating system:

•General information about your computer

•Information on running processes

•Information on scheduled tasks

•Information on services, drivers

•Information on default browser

•Information on installed applications

•Information on policies

•Information on HOSTS file

•Information on DNS servers

•System event log

•System directories

•Registry branches

•Winsock providers

•Network connections

•Dr.Watson logs

•Performance index

2.Information on installed Dr.Web product:

•Type and version of Dr.Web product

•Information on installed components and Dr.Web modules

•Information on settings and configuration parameters of Dr.Web product

•License information

•Dr.Web Operation Logging

Information about Dr.Web anti-virus solutions is located in Event Viewer, in Application and Services Logs → Doctor Web