Deleting cmstracedb Database

If necessary, you can delete the cmstracedb database located in the application installation folder %PROGRAMFILES%\DrWeb for Exchange:

1.Before deleting the database, it is recommended that you unload the server using one of the following procedures:

•Stop the transport service the transport agents are installed to, and Microsoft Exchange Information Store service, if VSAPI is installed.

•If the server cannot be stopped for some reason, disable transport agents and restart the transport service. If VSAPI is installed, set the 0 value for the Enabled parameter in [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan] registry key and restart Microsoft Exchange Information Store service.

2.Run the command-line tool with administrator rights.

3.Stop the application services in the following order:

net stop "Dr.Web SSM"

net stop "Dr.Web for MSP Scanning Service"

net stop "Dr.Web for MSP Components Host"

net stop "Dr.Web for MSP Requests Queue"

net stop "Dr.Web CMS Web Console"

net stop "Dr.Web CMS"

4.Delete the cmstracedb file located in the application installation folder %PROGRAMFILES%\DrWeb for Exchange.

5.Start the application services in the following order:

net start "Dr.Web CMS" (please wait until this service is started before proceeding to the next step)

net start "Dr.Web SSM"

6.After starting the Dr.Web SSM service make sure that it has started other application services.